Shipping & Returns

Shipping

All items are shipped according to the preferences selected by the user at time of checkout.  Most in-stock items will be shipped within 5 days of order receipt and payment.

Items may be ordered, paid-for, and held for Will Call at the Pacific Crest souvenier stand or rehearsal location. Please indicate in the order notes/comments where you'd like to pickup your items ordered.  Unclaimed items will be returned to inventory and the purchase price refunded (less a $5 handling fee) if not claimed within 30 days after purchase.

Returns

Exchanges and returns may be arranged for merchandise that is in new condition and has not been worn or for unopened media products. Defective media products may be replaced once we have inspected the item. We will not accept any literature, including technique books, for exchange or return. Shipping costs will be the responsibility of the purchaser. Exceptions to this policy may be made at the discretion of the Pacific Crest Store staff. In the event that a refund is preferred rather than an exchange, the refund will not include the shipping & handling cost.

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